Starcrest was founded in year 2012 by Army Veterans with rich leadership experience of Facility Management in reputed corporates. We believe in high value proposition offering to our clients with focus on service excellence and compliances. We have a complete transparent business model with clients having real time access to account dashboard. Starcrest ethos are centered around "Continuous Improvement" with regular client feedback, investment in Human Assets and Technology Integration. Our commitment towards quality is manifested through certifications like ISO-9001, OHSAS-18001 and SA-8000
Company profileJob Title: Facilities Housekeeping Training Manager
Department
Facilities Management / Operations
Reports To
Ops Manager / JLL Operations Manager
Job Location
As per the business requirement
Role Purpose
Responsible for developing, implementing, and overseeing comprehensive housekeeping training programs while ensuring operational excellence, compliance with hygiene and safety standards, and a high level of cleanliness across all facility areas.
Key Responsibilities
1. Training & Development
Design, implement, and update training programs for new and existing housekeeping staff.
Conduct regular sessions on cleaning protocols, hygiene standards, equipment operation, PPE usage, and chemical handling (MSDS compliance).
Assess training effectiveness and modify content for continuous improvement.
Maintain accurate records of attendance, assessments, and certifications.
Training sessions on Standardization across Locations
Preparing 52 weeks training calendar
Training staff by showing PPT and on job training
2. Operational Oversight
Supervise day-to-day housekeeping operations across all facility areas.
Ensure tasks are completed per established SOPs and SLAs.
Conduct routine inspections of floors, workstations, washrooms, pantry spaces, staircases, and common areas.
Collaborate with the Service Lead to assign responsibilities and monitor task completion.
3. Quality & Compliance
Perform regular audits to ensure cleanliness, hygiene, and adherence to statutory regulations.
Maintain compliance with company policies, health & safety norms, and local authority requirements.
Prepare snag lists, track progress, and ensure timely closure.
Identify and implement corrective and preventive actions for recurring issues.
4. Inventory & Resource Management
Monitor usage of cleaning materials, chemicals, and equipment.
Coordinate with procurement for timely replenishment.
Train and guide staff on efficient equipment use and maintenance.
5. Communication & Coordination
Act as the communication link between housekeeping teams, facility management, and other departments.
Promptly escalate and follow up on critical issues with management.
Prepare and share weekly/monthly housekeeping performance reports.
6. Customer / Employee Experience
Uphold high standards of facility cleanliness to enhance user satisfaction.
Address and resolve feedback or complaints promptly.
Support continuous improvement in workplace hygiene and presentation.
7. Safety & Emergency Preparedness
Conduct training sessions on emergency response (fire safety, evacuation, and first aid).
Ensure all emergency exits, routes, and signage are clean, visible, and accessible.
Coordinate and lead periodic safety drills with the facilities and safety teams.
Qualifications & Experience
Bachelor’s degree or diploma in Hospitality Management / Facility Management / related field.
Minimum 5–8 years of experience in housekeeping or facility management, with a focus on training and operations.
Strong knowledge of cleaning techniques, safety standards, and statutory compliance.
Excellent communication, team leadership, and organizational skills.
Key Competencies
Training & Coaching Skills
Quality & Compliance Orientation
Attention to Detail
Problem Solving & Decision Making
Interpersonal & Coordination Skills
Safety Awareness
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