ISS provides high quality facility services which includes facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors. The customer's account is a high-profile global account for ISS and part of the delivery involves dedicated environmental management across the five regions: UK, EMEA, APAC, India, and the Americas. The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries. ISS, today, is the world's fourth largest private employer serving thousands of both public and private sector customers. ISS India has been operating since 2005 and has grown to over 40,000 employees. With over 1,000+ clients, managing 180 million square feet of blue- chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India.
Company profileRole Overview
We are looking for a dynamic and hands-on Manager – Soft Services to lead housekeeping, pantry, façade, and support services at a large industrial/office facility in Jamnagar. The ideal candidate is operationally strong, quality-driven, and capable of managing high standards with tight timelines.
Key Responsibilities
Lead daily soft services operations with end-to-end ownership of cleanliness, hygiene, and service quality.
Manage housekeeping teams, supervisors, and vendors to ensure seamless service delivery.
Monitor SLAs, daily checklists, schedules, and compliance requirements.
Conduct regular site inspections and close gaps proactively.
Coordinate closely with the client team for issue resolution and service improvements.
Drive cost control, inventory management, and manpower productivity initiatives.
Ensure adherence to safety, compliance, and audit-ready documentation.
Train and motivate staff for performance, grooming, and customer service excellence.
Required Skills & Experience
4–5 years of experience in soft services / housekeeping management (FM industry preferred).
Strong team management and client-handling capability.
Good communication, reporting, and coordination skills.
Ability to work in a fast-paced operational environment.
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