Shree Ram Enterprises (SRE) is a 30-year-old trusted Facility Management company serving Commercial Complexes, Residential Societies, Institutions, Malls, Industrial Units, and Corporate Parks across India. SRE delivers reliable Housekeeping, Pantry, Security, Engineering, and Smart IoT-enabled solutions with the philosophy “People, Progress, Prosperity.”
Company profileRoles & Responsibilities:
Leadership & Growth: Provide strategic direction across accounts, leading
profitable growth through both new and existing client relationships.
Innovation & Development: Drive innovative practices in both technical and soft services, identifying opportunities for organic growth and new business ventures.
Client Retention: Proactively build and maintain strong, long-lasting client
relationships to ensure client satisfaction and retention.
Team Management: Lead the operations team to fulfill contractual requirements, fostering a culture of continuous improvement and idea generation for enhanced service delivery.
Strategic Planning: Develop and implement a robust strategic plan for each site within your area of responsibility.
Operational Efficiency: Ensure an efficient operating model to minimize costs while maintaining high standards of service.
Support & Guidance: Provide clear guidance and set objectives for service teams responsible for delivering on-site services.
Operational Excellence: Focus on customer retention, standard process
implementation, gathering client feedback, and introducing innovative ideas.
Facility & Quality Enhancement: Enhance facility standards and workforce quality.
Vendor & Contract Management: Maintain cordial relationships with clients and vendors, oversee contract renewals, negotiations, and ensure smooth operations in compliance with government and statutory authorities.
Sales Collaboration: Coordinate with the sales team for site surveys and business development.
Maintenance Programs: Guide the team in implementing routine, preventive, and predictive maintenance programs, including finalizing logbooks and checklists for all building services.
Financial Oversight: Engage in innovation, planning, development, cost-saving measures, and budgeting.
The Ideal Candidate:
Experience: Significant experience in a senior management role within the Facility Management (FM) industry.
Educational Background: Degree or background in Facilities or Engineering.
Industry Knowledge: Proven expertise in managing high-profile facilities and large teams, with a track record of achieving significant targets.
Multi-Service Line Exposure: Demonstrated success within a multi-service line FM environment.
Relationship Management: Exceptional skills in managing client relationships at various levels.
Key Skills Required:
Business Operations
Client Relationship Management
Team Management
Business Management
P&L and SLA Management
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