Starcrest was founded in year 2012 by Army Veterans with rich leadership experience of Facility Management in reputed corporates. We believe in high value proposition offering to our clients with focus on service excellence and compliances. We have a complete transparent business model with clients having real time access to account dashboard. Starcrest ethos are centered around "Continuous Improvement" with regular client feedback, investment in Human Assets and Technology Integration. Our commitment towards quality is manifested through certifications like ISO-9001, OHSAS-18001 and SA-8000
Company profileWe are seeking a Manager Technical to manage day-to-day operations for a single key client with multiple locations in Pune. The successful candidate will be responsible for ensuring that the client’s needs are met, delivering strategic guidance, and ensuring the seamless delivery of technical services and solutions. This role requires someone with strong leadership, communication, and technical skills.
Key Responsibilities:
Serve as the primary point of contact for the client across all locations.
Develop and maintain strong, long-term relationships with client stakeholders, ensuring high levels of satisfaction.
Oversee the day-to-day operations for the client across multiple locations in Pune, ensuring smooth execution of services and solutions.
Coordinate between different departments and internal teams to ensure timely delivery and resolve operational challenges.
Regularly meet with the client to review progress, gather feedback, and ensure all requirements are being met.
Provide strategic guidance to the client in terms of technical solutions, .
Regularly evaluate the performance of technical solutions and services, ensuring they meet client expectations and industry standards.
Ensure the seamless delivery of technical services, including any troubleshooting, maintenance, and system optimizations.
Monitor and manage KPIs (Key Performance Indicators) to ensure that service levels and SLAs are being adhered to.
Handle any service-related issues quickly and efficiently, ensuring minimal disruption to the client’s operations.
Maintain excellent communication with the client, ensuring that all stakeholders are kept informed on project status, issues, and milestones.
Prepare regular status reports for the client and management to track performance, progress, and any escalations.
Manage internal resources and coordinate team efforts to meet client needs.
Education: Bachelor’s degree in Electrical Engineering
Experience:
5-7 years of experience in a similar Key Account Management role, preferably in a technical services or solutions environment.
Strong technical background in electrical engineering
Proven experience in managing key accounts, operations, or projects within a client-facing role.
Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and internal teams.
Strong problem-solving and conflict resolution skills.
Ability to manage multiple locations and ensure consistent service delivery.
Experience in handling technical service delivery or managing day-to-day client operations.
Strong understanding of service-level agreements (SLAs) and how to enforce them.
Immediate joiner required (within 10 days)
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour.
Add my business arrow_forward
Find Trusted Suppliers
Explore Jobs
News & Magazines 
Events 
Buy Products
Blogs 
Join the Community
Podcasts 
More