With nearly fifteen years of experience, Unify Facility Management Pvt. Ltd. is one of the few companies that not only understands but appreciates the business of facilities and strives to ensure the very best of solutions and services to our clients. Our bespoke solutions blend smoothly with your core business and optimize efficiencies, as well as meeting all compliance, operational and sustainability requirements within a clearly defined service level expectation. At Unify, we have endowed in operations, training and employee development, compliance and information technology along with a quantitative analysis of user engagement that assures a unique understanding of the experiences we provide our clients. We are a dedicated one-stop-shop solutions provider that encourages excellent facility management services to diverse business sectors. Unify provides a broad range of infused facilities management solutions: from 24 hours a day to industrial facilities and developments, corporate edifices and also some of the country’s most distinguished and technically intricate buildings. And we support all this by ensuring that we are there for you: Whatever you need, whenever you need it.
Company profileJob Summary:
The Candidate is responsible for maintaining and growing relationships with key clients in the Integrated Facility Integrated Management (IFM) industry. This role focuses on ensuring customer satisfaction, identifying business opportunities, and optimizing service delivery. Acts as the primary point of contact between the company and its key accounts, ensuring smooth operations and strategic alignment with client needs.
Key Responsibilities:
Client Relationship Management:
Develop and maintain strong relationships with key clients.
Serve as the primary contact for client inquiries, issues, and escalations.
Conduct regular meetings and site visits to assess service quality and client satisfaction.
Service Delivery & Operations:
Coordinate with internal teams (operations, procurement, and finance) to ensure efficient service delivery.
Monitor and ensure compliance with SLA (Service Level Agreements) and KPI (Key Performance Indicators).
Address and resolve operational challenges proactively.
Business Growth & Account Expansion:
Identify upselling and cross-selling opportunities for additional FM services (e.g., cleaning, security, MEP, landscaping, HVAC, etc.).
Develop strategic plans for key accounts to drive business growth.
Collaborate with the sales and business development teams to acquire new contracts.
Reporting & Data Analysis:
Prepare client reports, performance reviews, and progress updates.
Analyze customer feedback and implement continuous improvement strategies.
Keep track of market trends, competitor activities, and industry best practices.
Key Requirements:
Education & Experience:
Bachelor’s degree in Hospitality or Hotel Management, or a related field.
10+ years of experience in Soft Services management within the Manuifacturing industry.
Skills & Competencies:
Strong customer relationship management and negotiation skills.
Deep understanding of facility management services and industry trends.
Excellent communication and presentation skills.
Ability to work under pressure and manage multiple accounts.
Strong problem-solving and analytical skills.
Proficiency in MS Office and CRM software.
Preferred Skills:
Experience working with large corporate clients with Manufacturing background
Knowledge of FM technology solutions, sustainability practices, and cost-saving strategies.
Certifications in Facilities Management (IFMA, BICSc, or similar) are a plus.
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