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Company profileRole Overview:
The Assistant Manager – Operations drives efficient service delivery across multiple sites or large operations, supervises teams, ensures compliance with client and company standards, supports process improvements, and contributes to client satisfaction and business growth.
Key Responsibilities:
Oversee site operations including housekeeping, maintenance, security, pantry, and other facility services at assigned locations.
Supervise, train, and motivate site supervisors, executives, and field staff; manage workloads, shifts, and performance.
Conduct regular site inspections and audits to ensure adherence to SOPs, safety protocols, statutory regulations, and quality standards.
Act as a primary point of contact for site-level client representatives; handle escalated client concerns and drive resolutions.
Coordinate with central teams and third-party vendors for supply management, asset repairs, and technical support.
Monitor budgets/expenditures for operational activities, prepare reports, and suggest cost optimization measures.
Drive the implementation of safety, labor law compliance, and statutory requirements at all sites under purview.
Analyze and review site-wise performance metrics (attendance, service delivery, SLAs, efficiency, etc.), and present status updates to management.
Support new site mobilization and transition activities, including staff deployment and induction.
Lead or support audits, risk assessments, compliance checks, and emergency drills.
Contribute to process improvements, resource planning, and operational excellence projects.
Key Skills & Competencies:
Effective team leadership, planning, and multitasking abilities.
Strong analytical, problem-solving, and reporting skills.
Excellent communication and client management skills.
Working knowledge of facility management operations and legal/regulatory requirements.
Proficiency with MS Office, reporting tools, and facility management software.
Qualifications & Experience:
Graduate/Diploma in any discipline (preferably Facility Management/Operations/Administration).
6–10 years of relevant experience in facilities/site operations, with at least 2–3 years in a supervisory/leadership role (ideally in facility management/services).
Work Environment:
Field/site-based; travel to various client locations may be required. May involve flexible shifts or rotational duty schedules.
This job has expired and we are not accepting anymore application.
This job has expired and we are not accepting anymore application.
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