close
 

About company

Starcrest was founded in year 2012 by Army Veterans with rich leadership experience of Facility Management in reputed corporates. We believe in high value proposition offering to our clients with focus on service excellence and compliances. We have a complete transparent business model with clients having real time access to account dashboard. Starcrest ethos are centered around "Continuous Improvement" with regular client feedback, investment in Human Assets and Technology Integration. Our commitment towards quality is manifested through certifications like ISO-9001, OHSAS-18001 and SA-8000

Company profile

Operation Manager

Job Description                                                

Job TitleOperations Manager- Facilities                            

Department

Facilities Management / Operations

Reports To

City Lead / JLL Operations Manager

Job Location

As per the business requirement

Job Summary

The Facilities Operations Manager is responsible for overseeing the overall facilities management, maintenance, safety, and efficiency of facilities operations. The role ensures the smooth functioning of building infrastructure, asset management, vendor services, workplace safety, and operational processes while delivering high service standards and ensuring regulatory compliance.

Key Responsibilities

1. Operational Management

  • Oversee daily operations of buildings, grounds, equipment, and facility systems.
  • Ensure all facilities operate safely, efficiently, and in compliance with regulatory requirements.
  • Manage preventive and corrective maintenance programs.
  • Ensuring daily Facility walkthrough along with SLs to check and ensure the cleanliness and readiness of the facility at all times.

2. Maintenance & Asset Management

  • Ensuring 100% uptime for vending machines and preventive maintenance schedules to minimize downtime.
  • Maintain accurate asset inventories and maintenance records.
  • Manage vendor services, service contracts, warranties, and equipment lifecycle.

3. Health, Safety & Compliance

  • Ensure compliance with all applicable building codes, safety regulations, and company policies.
  • Ensuring the team is aware of EHS norms and follows them at the site
  • Conduct safety audits, risk assessments, and workplace safety training.
  • Implement health, safety, and environmental (HSE) protocols.

4. Vendor & Contractor Management

  • Establish service-level agreements (SLAs) and ensure adherence to quality standards.
  • Conduct vendor performance evaluations and, in case of non-performance, escalate to JLL management to avoid escalations and ensure client satisfaction all the time.

5. Customer Service & Stakeholder Communication

  • Act as the primary point of contact for all facility-related issues.
  • Communicate operational updates, outages, and improvement initiatives to stakeholders.
  • Ensure prompt response and resolution of service requests to maintain high user satisfaction.

6. Emergency & Risk Management

  • Manage incident reporting, investigation, and corrective actions.
  • Ensure preparedness for emergencies through drills and response protocols.

7. Leadership & Team Management

  • Supervise, train, and guide facility staff, including Service Leads and housekeeping teams.
  • Conduct workforce planning, scheduling, and shift allocation.
  • Lead team briefings, feedback sessions, and performance evaluations.
  • Promote a culture of safety, accountability, and teamwork.

8. Back Office Operations Support

  • Facilitate employee onboarding, including seating, infrastructure, and workplace readiness.
  • Support operational processes, including coordination with HR, finance, and procurement teams.

9. Process Improvement & Operational Efficiency

  • Identify gaps in facility operations and implement improvements.
  • Introduce best practices for facility management.
  • Identify operational bottlenecks and implement productivity enhancements.
  • Ensure strict adherence to Standard Operating Procedures (SOPs).

10. Ticket Monitoring & Service Management

  • Monitor and track facility-related service requests and tickets.
  • Coordinate with internal teams and vendors for timely resolution within SLA timelines.
  • Analyze ticket trends to identify recurring issues and training needs.

11. Reporting & Performance Management

  • Prepare and present operational performance reports, including:
    • Weekly Business Review (WBR)
    • Monthly Business Review (MBR)
    • Quarterly Business Review (QBR)
    • Half-Yearly Business Review (HBR)
  • Track and report Key Performance Indicators (KPIs).
  • Conduct trend analysis and highlight risks, opportunities, and improvement areas.
  • Ensure accuracy and timeliness of management reports.

Required Skills & Competencies

  • Strong facilities and operations management expertise
  • Vendor and contract management skills
  • Knowledge of safety regulations and compliance requirements
  • Leadership and team management abilities
  • Strong analytical and reporting skills
  • Excellent communication and stakeholder management
  • Problem-solving and process improvement mindset

Preferred Qualifications

  • Bachelor’s degree in Facilities Management, Hotel Management, Business Administration, or related field.
  • 5–12 years of experience in facilities or operations management.
  • Experience in corporate facilities, commercial buildings, or large campuses.
  • Prior experience working with global facilities management organizations such as CBRE Group, JLL, or ISS would be an advantage.

Skill set:

  • Handling Site Management
  • Business Growth
  • Strong Team Player
  • Operations Management
  • Customer Management
Apply this job now

Job Summary

  • Vacancy : 01
  • Job Type: Permanent
  • Experience : 10-12 Years in Facility Management
  • Job Location : Hyderabad
  • Annual CTC : ₹. 1,000,000.00
  • Role : Operations Management
  • Gender: Male
  • Education : Any Graduate
  • Date : 15, Apr 2026
  • Time :12:00 AM
  • Published on : 15, Apr 2026
Apply this job now

Share

Related job openings

  • Technical Lead

    Confidential
    10 Hours ago 1 Applicants
    Location Mumbai / Virtual
    Apply now More details
  • Technical Manager

    StarCrest
    11 Hours ago 1 Applicants
    Location Pune
    Apply now More details
  • Facility Manager

    StarCrest
    11 Hours ago 0 Applicants
    Location Bengaluru
    Apply now More details
  • Shift Facility Manager

    StarCrest
    11 Hours ago 0 Applicants
    Location Bengaluru
    Apply now More details
  • Operation Manager

    PROPERTY SOLUTIONS (INDIA) PRIVATE LIMITED
    12 Hours ago 0 Applicants
    Location Pune
    Apply now More details
  • Shift Facility Manager

    StarCrest
    13 Hours ago 0 Applicants
    Location Hyderabad
    Apply now More details
  • Facility Manager for Night Shift

    StarCrest
    13 Hours ago 1 Applicants
    Location Pune
    Apply now More details
  • Operation Manager

    StarCrest
    14 Hours ago 0 Applicants
    Location Pune
    Apply now More details
  • Soft Service Manager

    SILA SOLUTIONS PVT LTD
    16 Hours ago 1 Applicants
    Location Mumbai
    Apply now More details
  • Estate Manager (Ex Serviceman)

    Property Solutions (India) Pvt. Ltd. [PSIPL]
    1 Day ago 0 Applicants
    Location Delhi
    Apply now More details
WhatsApp
close

How Can I Help You?

close

How can I help you?

List your business for FREE

There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour.

Add my business arrow_forward

Copyright © 2025 Facilink. Proudly powered by FACILINK

close
arrow_back_ios

Parvez Sajid

Messages close