ISS provides high quality facility services which includes facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors. The customer's account is a high-profile global account for ISS and part of the delivery involves dedicated environmental management across the five regions: UK, EMEA, APAC, India, and the Americas. The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries. ISS, today, is the world's fourth largest private employer serving thousands of both public and private sector customers. ISS India has been operating since 2005 and has grown to over 40,000 employees. With over 1,000+ clients, managing 180 million square feet of blue- chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India
Company profileJOB DESCRIPTION
Manage the front office area, welcome visitors, and answer phone calls. Also help with administrative tasks like scheduling appointments and organizing files.
Strong communication and interpersonal skills
Proficiency in MS Office (Word, Excel, PowerPoint)
Professional phone etiquette and ability to manage front desk operations
Multitasking and problem-solving skills
Customer service orientation
Ability to coordinate with internal teams and external visitors
Key Responsibilities
Answering phone calls: Answer incoming phone calls and direct them to the appropriate staff member or department.
Handling mail and packages: Receive, sort, and distribute mail and packages.
Scheduling appointments: Schedule appointments and meetings.
Maintaining records: Maintain employee and department directories, and keep records of visitor badges.
Maintaining supplies: Order front office supplies and keep the inventory of stock.
Providing customer service: Address visitors' queries and ensure their needs are met promptly.
Maintaining security: Maintain security and telecommunications systems.
Reception area: Ensure the reception area is tidy and well-organized. Arrange seating, check reading materials, and make sure everything is in place.
Greeting visitors: Welcome visitors and clients in a professional and courteous manner.
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