Technique Control Facility Management (TCFM), a subsidiary of Embassy Services Pvt. Ltd. (ESPL), stands as one of India's leading Integrated Facility Management (IFM) firms. With a workforce exceeding 12,000 professionals, TCFM manages over 110 million square feet of space across 11 states Pan India. TCFM's expertise spans various sectors, including commercial, residential, co-working, co-living, hospitality, retail, education, sports, healthcare, energy, and warehousing. Their comprehensive service offerings encompass technical services (such as M&E, HVAC, BMS), soft services (including housekeeping, landscaping, pest control), and business support services (like security, front office, concierge). A notable aspect of TCFM's operations is their emphasis on technology integration. They utilize a platform called E-Spectrum, which comprises over 12 tools designed to assist in the digitized management of operations, enabling real-time monitoring and analytics through IoT and cloud integration. TCFM also places a strong focus on community development and employee empowerment. They have launched an NSDC-certified FM Skilling program, providing certification training to students from CSR-sponsored government schools, thereby creating career opportunities and contributing to the growth of the facility management sector.
Company profileKey Responsibilities:
Establish and maintain appropriate customer service procedures and standards, interfacing with customers to resolve issues effectively.
Evaluate support services, identify needs, anticipate challenges, and develop corrective action plans proactively.
Coordinate building security services, regular maintenance, and repair activities.
Assist in preparing MIS reports for sites, as well as managing shifts for Supervisors and Housekeeping teams.
Oversee office services required to support departmental operations efficiently.
Assist in implementing efficiency standards while maintaining discipline and ensuring high-quality work by all team members.
Ensure all client complaints are addressed within the established turnaround time.
Maintain agreed manpower strength as per the contract, coordinating with the office to fill any manpower shortages promptly.
Maintain adequate stock levels of chemicals required for housekeeping services and ensure availability on-site.
Take responsibility for overall safety and security at the site, ensuring compliance with established protocols.
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