Starcrest was founded in year 2012 by Army Veterans with rich leadership experience of Facility Management in reputed corporates. We believe in high value proposition offering to our clients with focus on service excellence and compliances. We have a complete transparent business model with clients having real time access to account dashboard. Starcrest ethos are centered around "Continuous Improvement" with regular client feedback, investment in Human Assets and Technology Integration. Our commitment towards quality is manifested through certifications like ISO-9001, OHSAS-18001 and SA-8000
Company profileRoles & Responsibilities:
Leadership & Growth: Provide strategic direction across accounts, leading
profitable growth through both new and existing client relationships.
Innovation & Development: Drive innovative practices in both technical and soft services, identifying opportunities for organic growth and new business ventures.
Client Retention: Proactively build and maintain strong, long-lasting client
relationships to ensure client satisfaction and retention.
Team Management: Lead the operations team to fulfill contractual requirements fostering a culture of continuous improvement and idea generation for enhanced service delivery.
Strategic Planning: Develop and implement a robust strategic plan for each site within your area of responsibility.
Operational Efficiency: Ensure an efficient operating model to minimize costs while maintaining high standards of service.
Support & Guidance: Provide clear guidance and set objectives for service teams responsible for delivering on-site services.
Operational Excellence: Focus on customer retention, standard process
implementation, gathering client feedback, and introducing innovative ideas.
Facility & Quality Enhancement: Enhance facility standards and workforce quality.
Vendor & Contract Management: Maintain cordial relationships with clients and vendors, oversee contract renewals, negotiations, and ensure smooth operations in compliance with government and statutory authorities.
Sales Collaboration: Coordinate with the sales team for site surveys and business development.
Maintenance Programs: Guide the team in implementing routine, preventive, and predictive maintenance programs, including finalizing logbooks and checklists for all building services.
Financial Oversight: Engage in innovation, planning, development, cost-saving measures, and budgeting.
The Ideal Candidate:
Experience: Significant experience in a senior management role within the Facility Management (FM) industry.
Educational Background: Degree or background in Facilities or Engineering.
Industry Knowledge: Proven expertise in managing high-profile facilities and large teams, with a track record of achieving significant targets.
Multi-Service Line Exposure: Demonstrated success within a multi-service line FM environment.
Relationship Management: Exceptional skills in managing client relationships at various levels.
Key Skills Required:
Business Operations
Client Relationship Management
Team Management
Business Management
P&L and SLA Management
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