ISS provides high quality facility services which includes facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors. The customer's account is a high-profile global account for ISS and part of the delivery involves dedicated environmental management across the five regions: UK, EMEA, APAC, India, and the Americas. The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries. ISS, today, is the world's fourth largest private employer serving thousands of both public and private sector customers. ISS India has been operating since 2005 and has grown to over 40,000 employees. With over 1,000+ clients, managing 180 million square feet of blue- chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India
Company profileKey Responsibilities
01) Handling day to day operations on client sites.
02) Monitor daily attendance at all assigned sites and ensure adequate manpower availability. Control attrition rate.
03) Coordinate for hiring/recruitment, joining, training and developing new employees at the client sites.
04) Coordinate manpower deployment with the Operations Executive and support other field officers as needed.
05) Site mobilization & ensure the smooth operation. Execution & maintaining of site documentation.
06) Guide staff on work procedures, grooming standards, quality expectations, and housekeeping best practices.
07) Escalate unresolved staff grievances for prompt action.
08) Conduct site visits as per the approved monthly plan.
09)During visits, inspect - Attendance registers and records of late arrivals, Staff grooming, uniform compliance, and discipline, Duty rosters, cleaning schedules, and execution, Availability of cleaning materials and equipment condition.
10) Maintain regular communication with clients to understand expectations and address operational concerns.
11) Ensure cleaning materials are available and machines/equipment are in working condition across all sites.
12) Obtain monthly attendance approvals from clients for billingpurposes.
13) Ensure timely preparation and submission of client invoices.
14) Track and follow up bills submission & payment collection.
15) Providing leadership and direction to Site Supervisors, employees & subordinates.
16) Ensure company policies,
health, safety, and security rules are followed at the client sites.
17)Prepare and submit reports - MMR & MOM
Key Skills
Fluent English communication (Verbal & written )
Storng reporting, documentation and problem solving abilities.
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