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    About company

    Starcrest was founded in year 2012 by Army Veterans with rich leadership experience of Facility Management in reputed corporates. We believe in high value proposition offering to our clients with focus on service excellence and compliances. We have a complete transparent business model with clients having real time access to account dashboard. Starcrest ethos are centered around "Continuous Improvement" with regular client feedback, investment in Human Assets and Technology Integration. Our commitment towards quality is manifested through certifications like ISO-9001, OHSAS-18001 and SA-8000

    Company profile

    Quality & Audit Manager

    Job Description

    Position: Audit & Quality Manager

    Department: Operations / Quality Assurance

    Location: As per the company decision

    Reporting To: Head – City Lead

    Role Overview

    The Audit & Quality Manager will be responsible for establishing, monitoring, and continuously improving service quality standards across all operational sites. The role focuses on quality assurance, SOP compliance, workforce capability validation, training effectiveness, and operational audits to ensure consistent service delivery aligned with client expectations and organizational standards.

    The position plays a critical role in driving operational excellence, identifying improvement opportunities, strengthening compliance frameworks, and enhancing overall customer experience across multiple sites.

    Key Responsibilities

    1. Operational Quality Audits

    • Conduct periodic operational and process audits across sites to ensure adherence to defined SOPs and client standards.
    • Perform site walkthroughs, process observations, and documentation checks to evaluate operational performance.
    • Identify service gaps, deviations, and operational risks and recommend corrective actions.
    • Ensure standardization of processes across all locations.

    2. Workforce Skill Assessment

    • Evaluate the competency levels of newly onboarded and existing workforce against defined job descriptions.
    • Assess technical, functional, and behavioural capabilities of operational staff.
    • Identify skill gaps and recommend training interventions or corrective actions in coordination with site leadership.

    3. Training Effectiveness Validation

    • Validate completion and effectiveness of induction training, refresher training, and skill-based programs.
    • Conduct on-ground validation through shadowing, observation, and practical assessments.
    • Ensure trainers follow standardized training modules and delivery frameworks.

    4. SOP Compliance & Process Governance

    • Monitor adherence to approved SOPs, operational procedures, and safety protocols.
    • Conduct compliance checks against client policies and regulatory requirements.
    • Identify deviations and drive corrective and preventive action plans (CAPA).

    5. Reporting & Quality Documentation

    • Maintain structured audit reports, quality dashboards, and observation logs.
    • Track recurring issues and highlight trends to leadership.
    • Submit daily, weekly, and monthly quality reports to management and operational leadership.
    • Ensure proper documentation for internal and external audits.

    6. Customer Experience & Service Quality Monitoring

    • Evaluate quality of customer-facing services and interactions.
    • Ensure adherence to service delivery standards and client SLAs.
    • Work with Site Leads to address service gaps and improve customer satisfaction levels.

    7. Risk, Safety & Compliance Monitoring

    • Conduct audits to ensure compliance with safety guidelines and risk management protocols.
    • Identify unsafe practices and ensure implementation of corrective measures.
    • Support readiness for internal, external, and client compliance audits.

    8. Continuous Improvement & Standardization

    • Identify process inefficiencies, recurring service issues, and operational bottlenecks.
    • Recommend improvements to enhance productivity, service quality, and operational efficiency.
    • Ensure implementation and adoption of improved processes across all sites.

    9. Follow-up & Corrective Action Tracking

    • Track closure of audit observations and corrective action plans.
    • Coordinate with Site Leads, Trainers, and Operations teams to ensure timely resolution of issues.
    • Maintain audit closure trackers and escalation logs.

    Key Skills & Competencies

    Technical Competencies

    • Knowledge of quality management systems and audit methodologies
    • Understanding of facility management operations and service delivery models
    • Experience in SOP compliance and operational process audits
    • Proficiency in reporting tools, audit checklists, and data analysis (Excel/Sheets)

    Behavioural Competencies

    • Strong analytical and problem-solving skills
    • High attention to detail and process orientation
    • Effective communication and stakeholder management
    • Ability to drive accountability and continuous improvement

    Qualifications

    • Graduate in any discipline (Operations, Management,  Hotel Management, or Quality preferred)
    • Certifications in Quality Management / Audit / Safety will be an added advantage

    Experience

    • 3–6 years of experience in Quality, Audit, Compliance, or Facility Operations
    • Experience managing multi-site operations or service environments preferred
    • Exposure to client-facing operational environments

     

     

    Working Conditions

    • Field-based role involving regular site audits and inspections
    • Travel across multiple locations within the city/region
    • Flexibility to support operational shifts and audit schedules

    Key Performance Indicators (KPIs)

    • Completion of planned audits as per schedule
    • Improvement in SOP compliance and operational quality scores
    • Timely closure of audit observations
    • Training effectiveness validation scores
    • Reduction in recurring operational deviations

    Skill set:

    • On the job training
    • Soft Skill Training
    • Soft Spoken
    • Understanding customer needs
    Apply this job now

    Job Summary

    • Vacancy : 01
    • Job Type: Permanent
    • Experience : 5-8 Years
    • Job Location : Hyderabad
    • Annual CTC : ₹. 1,100,000.00
    • Role : Quality and Training
    • Gender: Male/Female Both
    • Education : Bachelor’s degree or diploma in Hospitality Management / Facility Management / Related field
    • Date : 15, Apr 2026
    • Time :12:00 AM
    • Published on : 15, Apr 2026
    Apply this job now

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