Property Solutions (India) Pvt. Ltd. (PSIPL), Kalpataru Group company and founded in 2000. As one of the country's foremost indigenous companies in this domain, PSIPL brings forth a unique and refined approach to facilities management. Our modus operandi at PSIPL involves seamless integration of processes and systems within organizations, culminating in the development and maintenance of requisite services that bolster and amplify the efficacy of our solutions. This relentless pursuit of excellence is aimed at delivering outcomes of the highest caliber, positively impacting our clients' operational efficiency and ultimately, their bottom line. Encompassing a spectrum of critical elements spanning technical and soft solutions to security management, our facility management paradigm is an all-encompassing solution designed for unparalleled results. At PSIPL, we are steadfast in our commitment to furnish clients with compelling, value-centric solutions. This mission is pursued through our comprehensive services management approach, underpinned by rigorous benchmarking, resulting in workspaces that embody our cherished principles of quality, trust, and service excellence. In our quest for unyielding standards, PSIPL proudly boasts ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015, and EMS 50001:2011 certifications. These accolades serve as a tangible testament to our unwavering dedication to quality, safety, and environmental sustainability.
Company profileJob Summary:
The Key Account Manager (KAM) is responsible for maintaining and growing relationships with key clients in the Integrated Facility Integrated Management (IFM) industry. This role focuses on ensuring customer satisfaction, identifying business opportunities, and optimizing service delivery. The KAM acts as the primary point of contact between the company and its key accounts, ensuring smooth operations and strategic alignment with client needs.
Key Responsibilities:
Client Relationship Management:
Develop and maintain strong relationships with key clients.
Serve as the primary contact for client inquiries, issues, and escalations.
Conduct regular meetings and site visits to assess service quality and client satisfaction.
Service Delivery & Operations:
Coordinate with internal teams (operations, procurement, and finance) to ensure efficient service delivery.
Monitor and ensure compliance with SLA (Service Level Agreements) and KPI (Key Performance Indicators).
Address and resolve operational challenges proactively.
Business Growth & Account Expansion:
Identify upselling and cross-selling opportunities for additional FM services (e.g., cleaning, security, MEP, landscaping, HVAC, etc.).
Develop strategic plans for key accounts to drive business growth.
Collaborate with the sales and business development teams to acquire new contracts.
Financial & Contract Management:
Manage contract renewals, negotiations, and pricing strategies.
Ensure timely invoicing and collections, addressing any billing concerns.
Monitor account profitability and budget adherence.
Reporting & Data Analysis:
Prepare client reports, performance reviews, and progress updates.
Analyze customer feedback and implement continuous improvement strategies.
Keep track of market trends, competitor activities, and industry best practices.
Key Requirements:
Education & Experience:
Bachelor’s degree in Business Administration, Facilities Management, Engineering, or a related field.
10+ years of experience in key account management, business development, or client servicing within the facility management industry.
Skills & Competencies:
Strong customer relationship management and negotiation skills.
Deep understanding of facility management services and industry trends.
Excellent communication and presentation skills.
Ability to work under pressure and manage multiple accounts.
Strong problem-solving and analytical skills.
Proficiency in MS Office and CRM software.
Preferred Skills:
Experience working with large corporate clients with Manufacturing background
Knowledge of FM technology solutions, sustainability practices, and cost-saving strategies.
Certifications in Facilities Management (IFMA, BICSc, or similar) are a plus.
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