Question: A major FM incident goes public and damages reputation. What’s the FIRST leadership move?
A. Remove the FM vendor
B. Issue a public statement
C. Conduct an internal root-cause audit
D. Set up a crisis command team
Comment with the "right option and your explantion"
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24 November, 2025 at 11:46 favorite_border 1
D. Set up a Crisis management teamed post upon conclusion wigh all shared services team. When a major Fm incident goes public and damages the reputations, the immediate priority is crisis management and coordination. A CMT team ensures that, a. Rapid assesment of the situation. b. Clear communication channels internally and externally. c. Decision making makingon next steps. Acting without a structured response can worsen the situation or lead to misinformation. Next steps after forming the team. A. Gather facts and assess impact. B. Prepare a transparent and accurate public statement C. Conduct a root cause analysis. D. Decide on vendor accountability and corrective actions
24 November, 2025 at 11:18 favorite_border 2
B. First Issue public statement for clarification.
24 November, 2025 at 11:13 favorite_border 1
In view of a major incident, the following steps will be actionable. 1) set up a crisis command team including communications. 2) to salvage the situation and control the damage. 3) to issue a public statement. 4) will be to do a root cause analysis and audit Dismissing the facility management company is the last option to be considered basis the findings of the audit.
24 November, 2025 at 11:10 favorite_border 1
D. Set up a crisis command team. Explanation: You need a coordinated response structure first. It enables clear decisions and communication before statements, audits, or vendor actions.
24 November, 2025 at 11:10 favorite_border 1
D. Set up a crisis command team Why this is the correct first step: When a facilities management (FM) incident becomes public and starts affecting reputation, leadership must immediately establish control and coordination. A crisis command team allows you to: Centralize decision-making Gather facts quickly Coordinate communication (internal + external) Align legal, HR, operations, and PR actions Prevent misinformation or reactive decisions