Question: Your facilities show rising downtime despite strong SLAs. What’s the MOST likely root cause?
A. SLA metrics are misaligned with asset outcomes
B. Vendor underperformance
C. Aging infrastructure
D. Insufficient PPM frequency
Comment with the right option with your explantion.
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour.
Add my business arrow_forward
Suppliers
Jobs 
News & Magazines 
Events 
Blogs 
Members Lounge
Podcasts 
Support
19 November, 2025 at 10:57 favorite_border 0
A
18 November, 2025 at 12:46 favorite_border 1
I would opt for A, B, and C, with A being the primary reason, as it is critical to maintain the breakeven point between SLA and performance. This directly leads to B, where the vendor’s service delivery impacts overall operations. Finally, C, ageing infrastructure — becomes the root cause contributing to the vendor’s performance degradation.
18 November, 2025 at 11:29 favorite_border 1
The answer is A. the vendors are “hitting the SLA numbers,” but those numbers don’t measure what matters most: asset availability. That’s why downtime keeps rising despite “good” SLA performance..
18 November, 2025 at 11:21 favorite_border 1
Answer should be - A. SLA metrics are misaligned with asset outcomes, because the SLA measure response/closure time, not actual asset reliability, leading to good SLA scores but increasing equipment downtime